Support

Good Vibes Casino offers round-the-clock customer service so you’re never left wondering what to do next. Our support team is available 24/7 via live chat and email, and they’re trained to help with account questions, transaction issues, gameplay rules, and Sweeps Coins redemptions. Whether you’re troubleshooting a deposit, asking about identity verification, or checking a bonus, real people are ready to assist.

How to reach us — live chat, email, and a searchable Help Center

Start a live chat from any page on the site for the quickest help — look for the chat icon in the corner. Prefer email? Message support@goodvibescasino.com and include as much detail as possible (screenshots, transaction IDs, and the device you’re using help us diagnose issues faster). You’ll also find a searchable FAQ and Help Center with step-by-step guidance on common topics like account setup, the dual-currency system (Gold Coins vs. Sweeps Coins), age and eligibility rules, and our list of restricted states.

Typical response times and what to expect

Live chat: immediate connection, with most questions answered within minutes.
Email: usually answered within 12–24 hours; many queries are resolved the same day.
Complex issues: identity verification, payment disputes, or multi-step redemptions may take up to 48–72 hours to fully resolve while we coordinate with banking or crypto partners.

We always aim for clear, timely updates so you know where your request stands.

What our team can help you with

Our agents are familiar with the full Good Vibes experience — from gameplay mechanics and promotions to payments and withdrawals. Common support topics include:

Account access, password resets, and verification requirements for Sweeps Coins redemptions.
Deposits and withdrawals using Visa, MasterCard, Apple Pay, Google Pay, bank transfer, and crypto like Bitcoin and Ethereum.
How Gold Coins and Sweeps Coins work, daily bonuses, and mission tracking.
Troubleshooting browser or device issues and reporting bugs during early access.

If something needs follow-up, we’ll explain the steps and estimated timelines so you’re not left guessing.

Secure, clear help for payments and cashouts

We handle payment questions carefully and securely. If you’re asking about a refund, a payout, or a pending crypto transfer, our team will walk you through the verification steps and required documents. We use encryption and certified RNG systems to protect account data and ensure fair play, and support staff will only request information necessary to resolve your issue.

A personal, approachable team

We know playing should be fun and worry-free. Our agents keep explanations simple, friendly, and respectful — no jargon, no attitude. If you’d like a broader overview of the site while you wait, check our full Good Vibes Casino review at / for details on games, bonuses, and how Sweeps Coins work.

Reach out anytime — we’re here to help you get back to the games with confidence.